The Evolution of Security
March 11, 2008
One of the least-liked federal agencies, the TSA, has been letting travelers air their frustrations on a new blog that’s become quite popular. It’s even allowing comments that rip the agency to shreds.
One poster wrote “I think you seriously need to stop stealing toiletries from people.”
Another wrote “DHS (Department of Homeland Security) and TSA are fundamentally broken. Disband both immediately and return our civil liberties.”
And the TSA says they welcome the feedback.
In fact, it was comments on the blog that led TSA to find out that some local offices had been requiring passengers to remove all electronics from carry-on luggage. When the practice was disbanded, a TSA blogger wrote “Blackberrys, cords and iPods began to flow through checkpoints like the booze was flowing on Bourbon Street Tuesday night (Fat Tuesday of course).”
At least someone’s having some fun with airport hassles.
Critics in the industry wonder whether the blog can really bring about change; only so much can be done in response to feedback, due to politics and the budget.
But hey, at least you know someone’s listening.
JACKIE SAUTER, Web Editor
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